OmniComp's Customer Care Department combines all of our customer service operations – technical support, account management, and customer service – into one department, in order to assure that our customers receive top-notch service in a friendly, efficient manner.

 

A few of the changes you will notice when you contact OmniComp include the following:

Live telephone operators! The automated telephone attendant system has been simplified to get you to a live operator quickly, without sorting through a confusing maze of options. Plus, the operators have been thoroughly trained to recognize your specific needs and to transfer you to the appropriate person the first time.

The Account Managers have been moved from the sales department and into Customer Care. Customer service is their number one priority, and they will work hard to guarantee your satisfaction.

59-Minute-or-Less Guaranteed Response! The rapid response guarantee that has been so successful in our technical support Help Center now applies to all customer support issues, from software validations, to Priority Support Plan membership renewals, to information on the latest FASER and Service Call releases.

 

For technical support, contact our Help Center. If you're currently using an OmniComp software product and would like information about updates, new releases, training seminars or additional products and services, contact your Account Manager . Our customers are our most important asset, and our qualified staff are available to provide the high level of service and care you expect from Enron.

 

Your feedback is important, too. If you know of other ways in which we can improve our service to you, please let us know.